Rental terms and conditions
GENERAL SHORT TERM RENTAL TERMS AND CONDITIONS
1. Agreement
1.1 These terms and conditions form the basis of the agreement between you, the agent and the Owner
for the holiday rental property. (“the property”)
1.2 By paying the deposit for the booking you agree that you are over 18 years of age and that you accept
full responsibility for all payments due and for the consequences of any actions of all persons who will use
the Property during your holiday.
2. Booking
2.1 We will confirm the booking on receipt of the deposit of the rental. This may be between 10% and
50% of the rental value. (“the Deposit”).
2.2 Once we received the Deposit and Confirmed the booking then an agreement exists between us on
these terms and conditions.
2.3 We will accept a provisional booking and reserve the Property for your holiday provided that we
receive the Deposit from you within 5 working days.
3. Final Payment
3.1 The balance of the holiday rental fee less any Deposit will become due as per the estipulated with the
owner or house manager.
In any event and upon arrival we will ask for your credit card details as damage security deposit. We do
not charge a refundable damage deposit fee.
4. Cancellation
4.1 You may cancel your booking at any time provided you do so in writing to the Owner or Property
Manager, you will loose the deposit paid but you will remain liable for the 50% balance of the holiday
rental fee if you cancel within 8 weeks prior to arrival and for the full balance of the holiday rental fee if
you cancel within 4 weeks prior to arrival. We will seek to re-let the Property for all or part of the
booking period and, if successful, will refund the money paid by you less an administrative charge of
100€.
4.2 We reserve the right to re-let at a discount or for a shorter period in which case we will pay the refund
or a proportion of it if the Property is re-let for a shorter period, less the discount and administration
charge of 100€.
4.3 We do not operate any scheme of cancellation or travel insurance and you should obtain your own
insurance cover for the holiday .
4.4 In exceptional circumstances, with evidences and proves ( unexpected structural property defects,
force majeure, natural disaster,…for which the house becomes inhabitable ) we reserve the right to cancel
your booking and return in full all rental fees paid by you. In such circumstances, we will assist you in
sourcing alternative accommodation of a similar standard but are not bound on any compensations.
4.5 Should the owner of the property or the property manager cancel your booking within 8 weeks prior to
arrival, he/she will have to return in full all rental fees paid by you, assist you in sourcing alternative
accommodation of a similar standard property and pay you a maximum of 300€ on the price difference of
the alternative property.
4.6 Although generally quiet, Mallorca is a working island where day to day business activities take place
and, at various periods throughout the year, local events and festivals are held. The owner does not
guarantee seclusion and cannot be held responsible for noise.
4.7 The Owner is not liable for any accidents or injuries sustained by you or any of your guests at the
property and you are advised to take out appropriate holiday insurance.
4.8 The owner has got a house insurance.
5. Change of Booking
5.1 We will endeavor to assist you in a transfer to an alternative date at your request although an
administrative charge of 50€ will be made in such a case in addition to any increased rent due on the
property.
5.2 Changes cannot be accepted within two month of the start date of the holiday. If a change results in a
reduction in the length of the holiday it will be regarded as a cancellation.
6. Occupation of the Property
6.1 You must not use the Property for any purpose other than that of a holiday, events such as parties,
weddings or other ceremonies, receptions,…will not be alowed unless agreed by the owner.
6.2 The number of people staying in the Property must not exceed the maximum number stated in the
advertisement.
6.3 You must not use the Property for any activity or in such a way as to cause nuisance or annoyance to
its neighbours.
7. Your Obligations
7.1 You agree to keep the Property and its contents in the same condition and repair as on your arrival at
the Property and to pay to the Owner upon written demand any costs incurred in making good any loss or
damage to the Property or its contents caused by your action or omission or that of any guests
accompanying you.
7.2 No pets are permitted at this property, unless agreed with Owner.
7.3 You must allow anyone authorised by the Owner to enter the Property during the holiday for
maintenance or other such reasons. We will endeavour to give you reasonable notice of such a visit
except in an emergency when immediate access must be allowed.
7.4 You must ensure that the Property is left in a clean and tidy condition on your departure at the end of
your holiday including removal of rubbish bags, binns are along the roads ( green large containers ). We
may make a charge for any additional cleaning if this is considered necessary.
7.5 You must not store nor handle in the property explosive. Inflammable, potentially disturbing or
harmfulmaterial. Health and safety regulations are to be followed at all times.
7.6 You must not sublet the property nor its contents.
8. The Owner’s Right to Refuse/Terminate
8.1 We reserve the right to refuse any booking.
8.2 We reserve the right to terminate this Agreement and ask you and your guests to leave immediately if
this is deemed necessary by us as a result of your behaviour or that of your guests or any other material
breach by you of the terms of this Agreement.
9. Arrival and Departure
9.1 The holiday rental period begins after 4.00pm on the first day of the booking period and ends at
10.00am on the day of the departure.
10. Tenancy
10.1 This Agreement is for the purposes of a holiday rental only and does not create the relationship of
Landlord and Tenant between you and the Owner. You will not be entitled to a tenancy or to any other
form of statutory security of tenure as a result of this Agreement.
11. Complaint
11.1 If you have any cause for complaint during your holiday at the Property please notify owner or our
local contact property Manager who will make all reasonable efforts to assist and resolve the issue. We
will not normally make any refund or recompense in respect of a complaint made after departure if the
complaint was not made known to us or our contact during the holiday rental period.
11.2 To resolve any disagreement that could derive, both parts will have to contact the courts and
tribunals of Palma de Mallorca, making expressed renouncement of any other jurisdiction that could
correspond to them.
12. Lost Property
12.1 We shall not be responsible for loss or damage to any of your belongings or for any injuries
sustained by you or any of your guests.
13. Data Protection
All personal data provided to us will be held and processed in accordance with the requirements of the
1998 Data Protection Act. We will keep your personal data safe and secure.